Xbox pass offers a catalog of games for the Xbox consoles (Xbox one and Xbox Series X|S) and for windows 10 too.But sometimes it becomes annoying for the users. Users complained that sometimes games are not running properly, users need double-sign into it which is frustrating.
Many Xbox users reported that the Xbox game pass is not working on Xbox/PC and they want to fix this issue. Other users who are using Xbox pass on mobile, complained that Xbox pass is not working on mobile.
One of the users complained on the forum about not working issue of Xbox game pass:
Then i launch the xbox app it shows the regular black splash screen with the pulsating xbox logo, this screen lasts much longer than normal and eventually changes to a blank white screen and stays that way.
If you are also going through such issue then you are in the right place. We have come up with the easiest fixes that you can apply easily and quickly and are able to fix your issues.
Why Xbox pass is not working on PC/XBOX/Mobile?
There are many reasons that can cause this issue, but the most common reasons which made Xbox pass not to work on PC/Xbox are given below:
- Microsoft account issue
- Account services affected by outage
- Xbox Game Pass subscription has expired
- PC is offline
- Incorrect date and time
- Windows is outdated
How to fix Xbox pass is not working on PC/Xbox/Mobile issue?
Fix 1. Reconnect with the Microsoft account
As game pass is connected with the microsoft account. Reconnecting with the Microsoft account with Xbox app will mitigate this issue. Here’s how you can apply this fix:
- Open the Xbox App, and click on the Profile icon on the top-right or wherever you can see it
- It will expand the menu and show multiple options
- Click on Signout and wait for the process to complete
- Follow the same method and sign in
- If you wish to switch the account, you will have the option
Fix 2. Make sure you are signed in twice
There are two layers to signed into the Xbox app otherwise app may work ut games won’t. Firstly sign into the Xbox app itself:
- Click the person icon at the top-right corner of the app, click “Sign In”.
- Then enter your details if you don’t get automatically signed in (or “Switch Account” if you’re in the wrong account).
- Once you’re signed in to the app and your avatar image appears in the top-right corner, you need to make sure you’re signed in to your Microsoft account
- Click your icon at the top right -> Settings -> Change my Microsoft Store account, and make sure you’re signed in to the account you use to pay for Xbox Game Pass
Fix 3. Ensure internet connection to your PC
If your PC has not connected to a good internet connection, then Xbox Pass will not work on your windows 10 PC. So to encounter this issue , you should make sure to check your internet connection and fix that problem first before jumping to the complex fixes.
