How To Fix Genshin Impact Black Screen on Windows & PS5

M. Mateen
Dec 27, 2023

Stuck staring at a Genshin Impact black screen? Whether you’re adventuring on PS5, PS4, PC, or mobile, a sudden blackout can halt your Teyvat escapades. But don’t despair!

We’ve compiled the most effective fixes to banish that black screen and get you back to exploring vibrant landscapes and battling formidable foes.

What Causes Genshin Impact Black Screen Error on PC?

There are numerous causes of black screen errors on PC however below we have listed the most common causes that players have faced so far.

PC does not meet the minimum system requirements.
Outdated GPU drivers.
Antivirus or Windows Firewall preventing the game.
Not switching to Windowed mode.
Not running Genshin Impact as administrator.

How To Fix Genshin Impact Black Screen

The fixes below will surely help you but you don’t need to try them all just work your way down the list until you find the right one.

Check Genshin Impact System Requirements

Make sure that the GPU meets the minimum requirement to play Genshin Impact. Below you can check the hardware support that this game requires.

Make sure your PC meets these requirements otherwise, you can think about upgrading your gaming PC.

System Requirements	Minimum	Recommended
Operating System	Windows 10 64-bit version	Windows 10 64-bit version
Processor	Intel Core i5 equivalent or higher	Intel Core i7 equivalent or higher
RAM	8 GB	16 GB
Video Card (GPU)	NVIDIA GeForce GT 1030 and higher	NVIDIA GeForce GTX 1060 6 GB and higher
DirectX	DirectX 11	DirectX 11
Hard Drive	30 GB	30 GB

Update Graphics Card

Genshin black screen error with sound will occur if you have an outdated graphics card. Try to update them and the problem will go away.

There are two methods Manual and Automatic to update graphics drivers.

Manual methods include visiting Intel’s official site and downloading the zip file. Extract it in your PC and then follow these steps:

Press Win + R and type devmgmt.msc to open Device Manager.
From the list click on Display Adapter > Intel Graphics 630.
Right-click on it to Update the driver.
Choose Browse my computer for drivers.
Select the folder where you extracted the graphics driver.

This process takes time and skills if you don’t have the required skills then we recommend you Automatic method.

Download Driver Easy on your PC.
Instal and run it.
Click on the Scan button and Driver Easy will scan the system’s outdated drivers.
After that it will present you with a list of outdated drivers choose the GPU drivers and select the Update button.
It Pro version also allows you to create a system restore point that can help you in rolling back the drivers if anything goes wrong.

Use a Dedicated Graphic Card

If you have a dedicated GPU then try to disable it and run the game using the native graphics card. For many, it has resolved the Genshin Impact black screen error.

Follow these steps:

Right-click on Desktop and click the Display Settings.
On the bottom click on Graphics Setting and click on Choose an app to set preference.
Press the Browse button and enter and go to the directory where you have installed the game. By default, it’s the C:\Program Files\Genshin Impact\Genshin Impact Game
Select “GenshinImpact.exe“
Click “Options“
Select “Power Saving“

Now try to run the game, you might see a little lagging but you won’t see the black screen again.

Close Background Programs

Overlays or other software running in the background can sometimes interfere with games.

Close unnecessary programs, especially those with overlays e.g. Discord, Steam, or recording software. If you have Razer software, try disabling it temporarily.

Verify Game Files

Corrupted game files can lead to various issues, including black screens. To fix the black screen-related issues open the Genshin Impact launcher. Click on the gear icon (settings) and select “Repair Game Files.”

Run in Windowed Mode

Switching to windowed mode can sometimes bypass full-screen issues.

Launch Genshin Impact.
Press Alt+Enter to toggle between windowed and full-screen modes.

Adjust Refresh Rate (for NVIDIA GPUs)

Limiting the refresh rate can sometimes help with compatibility issues.
Right-click on the desktop and open the NVIDIA Control Panel.
Go to “Display” > “Change Resolution.”
Under “Refresh Rate,” select 60Hz or a lower value.

Disable HDR (for PS5)

HDR settings can sometimes cause compatibility issues with certain games.

Go to PS5 settings.
Navigate to “Screen and Video” > “Video Output.”
Disable the “HDR” option.

Change DPI Settings

Right-click Genshin’s desktop icon and choose Properties.
Select Compatibility tab > Change High DPI Settings.
From the bottom tick the box to replace High DPI Scaling Behavior.
Select System below, and after applying your settings.

Now Restart the launcher and Genshin Impact to restore the normal display function.

Chang The In-game Resolution

If the above fixes don’t help you then try changing the in-game resolution to fix Genshin Impact black screen issue.

Right-click on Desktop and choose to open Display Settings.
Under the Scale and Layout click on the Display Resolution and choose 1280×720 or 1280 x 1024.

Apply the setting and restart the game.

Disable Antivirus or Firewall

Antivirus software can prevent PC games from running properly. The same goes for Windows Firewall. These programs block necessary game files, you can disable these programs from running in the background or simply uninstall them temporarily.