Disney Plus error code 42 may pop up when launching the services even though your internet is fine. When this error 42 occurs you will see a message along with it
“We’re sorry; we’re having trouble connecting you to the service. Please check to see that you are still connected to the internet and try again,“
In most cases, this error ruins the movie streaming experience on Roku and Firestick devices. Although the possible causes that trigger this error are unstable/slow internet connection or weak Wi-Fi signal, these are not the only culprit.
If you are using Disney Plus on Roku or Firestick and the error code 42 on launch then this article is for you. This article will guide you in reaching the solution so that you can enjoy your streaming.
What Does Disney Plus Error Code 42 Indicate?
The error message usually indicates that there is a problem with your
device’s ability to connect to the servers.
In other cases, you won’t be able to hear or see anything at all. It can also sometimes appear as an audio glitch where you can only hear the playback sound but see a blank screen.
How to Fix Disney Plus Error Code 42 on Roku & Firestick?
Here we have explained ways to resolve error code 42 Disney Plus issues on Roku and Firestick.
1. Basic Troubleshooting
There are some basic things that you have to check before going towards specific methods to fix Disney Plus error code 42 on Roku and Firestick.
- The simplest first step is to reset the device if you encounter Error Code 42 when choosing a TV show or movie in Disney Plus. Unplug your streaming media device, such as a Roku, wait two minutes, and then plug it back in.
- Try using Disney Plus on a different device if you have one. Your WiFi network is likely at fault if you see the same error message on both devices.
- Test your “internet speed test.” If the speed is low then context the internet service provider.
- Restart your internet modem and Wireless router. Firstly, switch off both devices for at least two minutes, then turn on the WiFi router when the modem has finished starting up. Make sure you have a strong WiFi signal wherever you are trying to stream after your system is back up and running.
2. Check Disney Plus Server Status
Error code 42 on Disney + can also occur due to server outage. Although it’s uncommon, it does happen occasionally. The quickest method to find out is to visit Downdetector’s Disney Plus network status page. If the service is down then wait for it to properly function again.
