How To Fix Diablo 4 Audio Not Working or Sound Cutting Out

nawal
Apr 27, 2023

Some Diablo 4 users reported through Reddit and other forums that their game audio not working or the sound cutting out while the gameplay. According to the player, the headset is working fine on the console still they are unable to hear the sound.

If you’re having issues with audio while playing Diablo 4, this guide is for you. You may solve the problem of the audio not working or the sound crackling by following these fixes.

While other users have raised concerns that faulty speakers are the cause, not the headphones. It seems as if everything is jumbled together and muted. The only thing it does is disrupt the gaming experience. Here we have mentioned some of the fixes that might be helpful in solving this problem.

How To Fix Diablo 4 Audio Not Working or Sound Cutting Out?

Here we have mentioned some effective methods to resolve the problems of sound. Try them one by one until you reach the one that helps.

1. Restart your Computer

A PC power cycle can sometimes resolve a number of game-related difficulties.

The computer must be turned off and a power cord must be unplugged and.
Turn on the computer to check for the problem after waiting for a minute.

2. Inspect the Audio Output Wires

Confirm that the cables and audio output device are connected correctly and inserted into the correct port. It’s a rather straightforward idea, yet it works well since people sometimes disregard things or make lots of mistakes.

3. Repair Game Files

To see if the issue has been resolved, attempt first to repair the game files in the battle.net client. There can sometimes be problems with damaged or missing game files. To accomplish this:

Select Scan and Repair by turning the cogwheel to the left of the Play button.
Click Begin Scan and wait for the completion of the repair.

4. Change the Sound Settings

This method is quite effective for resolving the Diablo 4 audio not working or the sound cracking issue. Many users reported through Reddit that this method has fixed their audio problem in Diablo 4. You should give it a try:

Open the Blizzard launcher.
Right-click the audio icon in the taskbar and click Open Sound settings.
Click App Volume and Device Preferences (it is at the bottom of the settings window).
Under the App Volume, there is Diablo 4 with “default“. Changed this to Speakers (Realtek(R) Audio).
Go back to Diablo 4, Speakers (Realtek(R) Audio) are now available in the sound output box.

5. Disable Nahimic Audio Driver

An audio driver called Nahimic is utilized to provide you with an enhanced audio experience on motherboards, laptops, and other devices. Although it is a trusted driver, sometimes removing it will fix the audio problem.

You must access Task Manager by pressing Ctrl+Shift+Esc, then select Startup.
Remove the Nahimic audio driver from the list and then disable it.
Lastly, restart the computer to see whether the issue has been resolved.

6. Update the audio drivers

To upgrade the audio driver that is currently in use on your Windows PC, simply follow the procedures listed below. This will most likely solve your issue.

To access the Quick Link Menu, use the Windows + X keys.
Now, open Device Manager by clicking on it. Sound, video and gaming controls should be double-clicked.
Right-click the malfunctioning or running audio device > Choosing Update driver.
Select “Automatically search for drivers” Hold off till the procedure is over.
The system will automatically look for updates and install them if any are available.
After finishing, be sure to restart the computer to effect the modifications.

Best Alternate To Update Audio Driver

You can download official audio drivers and install it on your PC but it takes time. Especially, if you are a newbie or you don’t have time or skills then there are chances that you might end up installing the wrong audio drivers.

So we recommend downloading Driver Easy software on your PC. This program is a professional system driver updater that automatically scans a PC’s old driver and updates them instantly.

We have personally used this tool on our Windows 11 PC. The most favorite part is its outstanding scanning feature. You can instantly know which PC part needs to be updated.

The Driver Easy is an N0.1 software updater tool in its field with a mega database of more than 600000 drivers. Users have been using this tool for the last 12 years to fix their PC errors.

So download Driver Easy and let it deal with all the system drivers.

7. Reinstall the Audio Drivers

Your computer’s audio driver may have been damaged or missing due to an unforeseen problem. If you experience the same issue, ensure to replace the audio drivers on the computer by following the instructions below:

To access the Quick Link Menu, use the Windows + X keys.
Now, open Device Manager by clicking on it. Sound, video and gaming controls should be double-clicked.
Right-click the malfunctioning or running audio device > choose to uninstall the Device.
To finalize the action, click on Uninstall once again. Then, wait for the procedure to be finished.
To make changes effective, restart your computer after finishing.
The missing audio driver or device (if connected) will be automatically installed again by Windows after the reboot.

If the system does not automatically install it, take note of the motherboard or computer model number and go straight to the manufacturer’s website to download and install the most recent audio driver.

8. Delete Config

You could try deleting the Diablo 4 Config file from your computer to see whether the problem still exists or if it has been resolved. To accomplish this:

Open File Explorer (This PC) and navigate to the C: disk, where the game is installed.
Go to the username/documents/Diablo 4/settings directory and remove the Diablo 4 config file.
Reboot your computer to have the changes take effect.

9. Remove Additional Peripherals

Disconnecting other peripherals and rechecking the problem is another important point. Simply use the fewest possible external USB devices to determine what is the problem.

10. Try out Different Headphones or Speakers

While playing Diablo 4 on your PC, make sure to test out different speakers and headsets to rule out any problems with your current ones.

11. Disable Windows Sonic / Spatial Sound

Make sure you disable Windows Sonic or Spatial Sound on your computer or laptop by following the instructions below:

Go to Settings by selecting Start > System.
Click Sound > Select Related Settings to continue.
Choose a playback device in Sound Control Panel.
Select Properties > Spatial sound next.
Choose Windows Sonic for Headphones in the Spatial Sound format.
Select Apply, then restart the PC to adjust the effects.

12. BIOS Reset

Be careful to attempt resetting the BIOS/UEFI menu as well if, for some reason, the overclock feature reset isn’t successful for you.

Boot into the BIOS/UEFI menu.
Then locate the Default BIOS Setup or BIOS Settings Reset option and choose it to confirm.
Restart your computer when finished.

13. Update BIOS

To upgrade your Windows system BIOS/UEFI according to your motherboard manufacturer without any problems, there are a ton of shortcuts and in-depth guides accessible online.

Similar to how Windows updates are helpful and essential, BIOS updates are similarly important for resolving numerous problems and faults. So update your BIOS and check if the issue is resolved.

14. Contact Blizzard Support

If none of the solutions listed above seem to be working, then contacting Blizzard support is your final option. Simply visit their website and select “Contact support” to get in touch with a representative. Discuss your problem with them.