How To Fix Genshin Impact Crashing Issue on PC in 2025

Why Genshin Impact Keeps Crashing on PC and How to Fix it?

tayiba
Jan 30, 2024

Are you annoyed by Genshin Impact constantly crashing on your PC? Dealing with these crashes can be frustrating.

In this guide, we’ll look into why Genshin Impact might be crashing and give you simple solutions to fix the issue.

Whether it’s crashing when you start the game or while you’re playing, we’ve got easy steps to help you get rid of those annoying interruptions.

Follow our guide to enjoy a smoother gaming experience and explore the fantastic world of Genshin Impact without any more crashes.

Why does Genshin Keep Crashing

Genshin Impact crashes can happen for different reasons, but after checking various forums, we’ve identified common causes for these issues on PCs:

Your PC doesn’t meet the minimum requirements for the game.
The game doesn’t have the necessary administrative privileges.
The in-game resolution is set incorrectly.
The graphics settings in the game are too high.
Your graphics card driver may be corrupted or outdated.
There might be corrupted files in the game.

How to Fix Genshing Impact Crashing Issue on PC

You don’t need to apply all of the fixes at once. Just work your way down the list until you find the right solution.

1. Finish Aquabus Scene on a Different Device

Most players are dealing with Genshin crashing on a specific area i.e. Aquabus to the Court of Fontaine or Act II in Poison.

The best workaround is to finish the Aquabus scene on mobile. Finish the cutscene there and then try to log back in on PC.

2. Update Graphics Driver

If Genshin Impact keeps crashing on your Windows 10 or 11 PC, the problem might be outdated or messed-up graphics drivers. To make your game run better, you should update these drivers. There are two ways to do it: the hard way and the easy way.

The hard way involves going to NVIDIA/AMD websites, finding the latest drivers, and downloading them. But it can be tricky, and you might install the wrong drivers if you’re not careful.

So, the easy way is to use a tool called Driver Easy. Just download it to your PC, and it will automatically check for old graphics drivers and update them in a snap. No more crashes, just smooth gaming.

Get Driver Easy now to quickly fix your Genshin Impact crashing issues.

3. Blind Teleport Away from Fontaine Can Help

If you’re experiencing Genshin Impact crashes in the Court of Fontaine region, here’s a detailed solution to help you get back to smooth gameplay.

Solution Steps:

Open the map by pressing “m” and click above your UID to access the region list.
Click around 2/3 down the right side to go to Enkanomiya (waypoint in the middle).
Teleport there and expect a crash (normal for this step).
After the crash, relaunch the game, and you should load into Enkanomiya without issues.
Head back to the Sumeru waypoint closest to Fontaine, near the waverider.
Sail back to Fontaine, making sure to avoid the first Statue of the Seven to prevent the cutscene trigger.
Climb/sail to the other Statues of the Seven to uncover the map section containing the Court of Fontaine.
Teleport back to the first Statue where the cutscene triggers.
With the region properly loaded, everything should work smoothly from now on.

4. Perform a Clean boot

Some users complained that conflicted programs cause constant crashes. If you have system tuning software on your PC (e.g. Razer Synapse or MSI Afterburner) you should be extra careful. To check in your case you should do a Clean boot by following these steps:

On your keyboard, press Win+R (the Windows logo key and the r key) at the same time to invoke the Run box. Type or paste MSConfig and click OK
In the pop-up window, navigate to the Services tab and check the box next to Hide all Microsoft services.
Uncheck all the services EXCEPT those that belong to your hardware manufacturers, such as Realtek, AMD, NVIDIA, Logitech, and Intel. Then click OK to apply the changes.
On your keyboard, press Ctrl, Shift, and Esc at the same time to open Task Manager, then navigate to the Startup tab.
One at a time, select any programs you suspect might be interfering and click Disable
Restart your PC.
Once done, restart Genshin and see if it crashes again. If not, repeat these steps but disable half of the services to root out the offenders.

If this trick doesn’t work for you, check out the next one below.

5. Install all Windows updates

Windows updates boost the system’s stability and can solve the software issues in your system. To overcome the Genshin Impact keeps crashing, here are the following steps you can install on Windows 10 or 7:

Windows 10

On your keyboard, press the Windows logo key and I (the i key) at the same time to open the Windows Settings app. Click Update & Security.
Click Check for updates. It might take up to an hour for Windows to download and install available updates.
To make sure you’ve installed all the system updates, repeat these steps until it prompts “You’re up to date” when you click Check for updates again.

Windows 7

On your keyboard, press the Windows logo key. Select Control Panel.
Select System and Security.
Click Windows Update.
Click Install Updates. It’ll take a while (up to 1 hour) for Windows to install all the updates.

After installing all the system updates, restart your PC and test the gameplay with Genshin Impact.

If this method doesn’t solve your case, simply check out the next one.

6. Change in-game resolution

Genshin Impact keeps crashing and can reduced by changing the game resolution to 720p. This will ease the pressure on your GPU.

Here’s how you can fix the Genship impact that keeps crashing by changing the in-game resolution

Launch Genshin Impact. Press Esc during gameplay and click the gear icon from the left.
From the left menu, select Graphics. Change the settings of Display Mode to 1280×720 Windowed.
Continue your game and see if it stops crashing.

7. Lower in-game graphics settings

Sometimes there is graphics incompatibility and new games tend to be buggy. Lowering in-game graphics settings can help to fix Genshin Impact on keeps crashing.

So if you don’t bother playing on low graphics settings, you can apply them.

8. Run Genshin Impact on another GPU

If your computer has more than one graphics card (e.g. PC/laptops with built-in CPU graphics plus an additional AMD or NVIDIA graphics card), you can try to run Genshin Impact on another GPU.

Before doing so, make sure all your graphics drivers are up-to-date. (You can go back to Fix 2 above for detailed instructions.)

So here’s the solution for changing the preferred GPU from an NVIDIA graphics card to the Intel HD graphics on Windows 10:

At the empty area of your desktop, right-click and select Display settings.
Under the Multiple Displays section, click Graphics Settings.
Click Browse to specify the file location of the Genshin Impact launcher.
Click Options.
Select Power Saving and click Save.
Now you can launch Genshin Impact and see if it stops crashing.

9. Check for corrupted system files

In case, Genshin Impact is still crashing then we recommend that you try Restoro. This tool will automatically scan Windows files and fix them.

Here’s how you can install to fix Genship Impact Keeps Crashing:

Download and install Restoro
Open Restoro. It will run a free scan of your PC and give you a detailed report of your PC status.
Once finished, you’ll see a report showing all the issues. To fix all the issues automatically, click START REPAIR (You’ll need to purchase the full version. It comes with a 60-day Money-Back Guarantee so you can refund anytime if Restoro doesn’t fix your problem).