How To Fix Disney Plus Error Code 137 on Samsung, PC, iPhone, PS, or LG TV?

Try these solutions to fix Disney Plus error.

nawal
May 22, 2023

Most users have reported that they encounter Disney Plus error code 137 while trying to stream their favorite movies or TV shows. Even a user on Reddit reported that he received this error 8 to 10 times while watching a movie.

The possible reason for causing error code 137 in Disney Plus can be your PC or poor internet connection. On the other hand, antivirus software or other programs might interfere with the normal functioning of Disney Plus.

If you are also dealing with this situation then here are tested solutions to resolve Disney Plus error code 137.

How To Fix Disney Plus Error Code 137 on Samsung, PC, iPhone, PS, or LG TV?

Here are some simple troubleshooting workarounds to follow if you want to stream Disney Plus without Error Code 137.

1. Check the Server Status of Disney Plus

Whenever you deal with an error code 137 on Samsung TV using Disney Plus, always check the server status. In most cases, servers are down due to regular maintenance. In that case, you can only wait till the servers are online.

If the servers are up and running and still you are dealing with this error code 137 then try the below fixes.

2. Check Your Internet Connection

The next thing that you need to check is your internet connection speed. Disney Plus requires an active and stable internet connection so make sure you have one.

Try to use a wired connection. If don’t prefer a wired connection then relocate your streaming device near the router. Also, try to turn off internet connectivity from all other devices.

3. Restart Disney Plus and Device

You’ve probably heard the proverb “Turn it off and back on again.” One of the reliable troubleshooting advice you can find is still this one.

This is how you close Disney Plus:

Simply shut the app on a gaming console or streaming device.
Swipe Disney Plus off the screen after opening the list of active applications by starting at the bottom of the screen on a phone.
On PC, Shut off your web browser.

Open Disney Plus again and try watching something after that. Check if the issue is resolved or not.

4. Clear the App Cache

Clearing the cache can also fix this error problem.

On Android phones and TV:

Open the “Settings” app on your phone or tablet.
You may find Disney Plus in the list of installed applications on your phone or TV by tapping “Apps” and scrolling down. Tap it.
Choose “Storage” at the bottom of the screen, followed by “Clear cache.”

On iPhone or iPad you have to uninstall and reinstall the app for deleting the cache.

On Playstation:

On the Dashboard, click “Settings“.
Then click “System Storage,” then click “Storage,” and the last click “Saved Data.”
Then choose “Disney Plus” and click the “Options” tab.
Choose “Delete.”

On Xbox:

On the “Home” menu, choose “My Games and Apps“.
Choose “Apps.”
Choose the “Disney Plus” tile, then use your controller’s “Menu” button to display “More Options.“
Clear the saved data by selecting “Manage App” after that.

On Playstation:

On the Dashboard, click “Settings“.
Then click “System Storage,” then click “Storage,” and the last click “Saved Data.”
Then choose “Disney Plus” and click the “Options” tab.
Choose “Delete.”

5. Reset Samsung Smart Hub

Most users who are facing error code 137 on Disney Plus are using Samsung devices. You must restart the Samsung Smart Hub if you are experiencing issues using the app on a Samsung Smart TV.

Go to the settings on your Samsung TV.
Press Reset Smart Hub after choosing Support > Self Diagnosis.

6. Uninstall and Reinstall the App

The installation files of Disney Plus could potentially contain severely damaged data. Random flaws and defects in the platform may corrupt these installation files, leading to the occurrence of random error codes.

Remove the app from your smartphone and then reinstall a functioning copy to repair this.

On Android:

Open your mobile, then choose the application drawer, then look for Disney Plus.
Tap and hold the app’s icon after that until the settings menu appears.
To remove Disney Plus, select Uninstall next.
Finally, reinstall the program from the Google Play Store by going there.

On iOS:

Find the Disney Plus app on your device’s home screen.
Press the app’s icon again to bring up the selection menu.
After that, click Remove App to remove Disney Plus from your device.
Finally, reinstall Disney Plus by visiting the App Store.

On Playstation:

Select Disney Plus on your main screen and hit the options button on your controller.
Next, choose Delete from the side menu.
To confirm your action, hit the O or X button on your controller.
Finally, reinstall the program from the PS Store by visiting it.

7. Use Open DNS or Google’s DNS

Follow these steps:

Press the Windows key + R, type ncpa.cpl, and hit Enter.
Right-click on the Ethernet or Wi-Fi connection depending on which you are currently using.
Select Properties and select Internet Protocol Version 4 (TCP/IPv4).
Click Properties.
At the bottom of the window, click Use the following DNS server addresses.
Now enter 8.8.8.8 as the Preferred DNS server and 8.8.4.4 as the Alternate DNS server.
Finally, click OK to save the changes and check if the DNS problems have been resolved.

8. Disable Antivirus Software

Another solution that works like a charm is to uninstall or disable antivirus software. In most cases, these tools interfere with the smooth operation of the Disney Plus app.

9. Contact Disney Plus Support

You can get in touch with Disney Plus Customer Support if you still experience problems with the program. Your problem may be solved with assistance from the customer support staff.