How To Fix MLB The Show 23 Face Scan Not Working or Showing Up?

M. Mateen
Apr 11, 2023

MLB The Show 23 is a really cool video game about baseball that lots of people play. You can even create your own player and put your face in the game! But, some people have been having trouble with the face scan feature not working right.

The face scan thing in MLB The Show 23 is supposed to use the camera on your game system or phone to take a picture of your face. Sometimes it doesn’t work right, and we found out that there are a few reasons why. But don’t worry, we can help you fix it!

In this article, we will explore why this issue occurs and provide solutions to fix the MLB The Show 23 face scan not working problem.

How to Fix the Face Scan Not Working?

Now that we know why the face scan feature may not be working, let’s look at some ways to fix the issue:

1. Check Your Lighting

Make sure you are in a well-lit room when scanning your face. Avoid direct sunlight or harsh overhead lighting as this can cast shadows on your face and make it harder for the camera to capture a clear image.

2. Use a Good Camera

If you are using a mobile device to scan your face, make sure the camera is of good quality. If you are using a gaming console, consider purchasing a separate camera that is designed for use with the game.

3. Check Your Network Connection

If you are having trouble uploading your face scan to the game’s servers, check your network connection.

From the PlayStation home screen, navigate to Settings.
Select Network, then choose Test Internet Connection.
The PlayStation will automatically test your internet connection and display the results.
If the connection fails, the test results will display an error message with suggestions for how to troubleshoot the issue.

4. Restart MLB The Show 23

If you are experiencing bugs or glitches with the game, try restarting it. This can sometimes clear up any issues with the game’s code and allow the face scan feature to work properly.

5. Reset the Console

Resetting the console can sometimes help fix certain issues with a game, particularly if the problem is related to a temporary glitch or issue with the console’s system settings.

Resetting PS5:

Turn off your PS5 by pressing and holding the power button on the front of the console until it turns off.
Once the PS5 is turned off, press and hold the power button again, but this time keep holding it until you hear two beeps. This will put the PS5 into Safe Mode.
Select “Reset Console” from the Safe Mode menu.
Follow the on-screen instructions to confirm the reset.

Resetting Xbox Series X/S:

Press the Xbox button on your controller to open the guide.
Select “Profile & System” and then “Settings“.
Select “System” and then “Console info“.
Select “Reset console“.
Follow the on-screen instructions to confirm the reset.

6. Update Your Game

Make sure you have the latest version of the game installed. Updating the game can sometimes fix bugs and glitches, including those related to the face scan feature.

7. Clear Cache

Clearing the game’s cache can sometimes help fix issues with the game’s code. Here’s how you can clear the cache on your console:

For PlayStation 5:

Turn off your PS5 by pressing and holding the power button on the front of the console until it turns off.
Once the PS5 is turned off, unplug the power cord from the back of the console.
Wait for about 30 seconds, then plug the power cord back in and turn on the console.

For Xbox Series X/S:

Press and hold the Xbox button on your controller to turn off your console.
Once the console is turned off, unplug the power cord from the back of the console.
Wait for about 30 seconds, then plug the power cord back in and turn on the console.

8. Contact Customer Support

If none of the above solutions work, you can contact the game’s customer support team for assistance. They may be able to provide additional troubleshooting steps or offer a solution to the issue.